I called this company and left a message. The date and time was Friday, July 3rd, about 3:00 PM. I was contacted shortly afterward, and was informed that he did have a service tech who would be able to come out the next day, Saturday July 4th. (I did not expect this and was consigned to a hot weekend.) The next day, I was contacted by phone prior to the service technician's arrival. He was prompt, VERY friendly and courteous (courtesy is something that I often see lacking elsewhere). Within ten minutes, he found the problem, had the part on hand, and managed the repair. To my wife's great relief, she had air conditioning once again during our triple-digit heat. I would definitely recommend this company, and their service techs.